Direct Seats

Directs Seats, established in 2002 is a Dallas- based ticket brokerage. With over 80,000 events worldwide, Direct Seats maintains on-time delivery and a premium customer experience. Their competitive edge allows any user to quickly find an event of any kind and make a purchase up to an hour before with 100% authentication guaranteed.

The system had a poor user experience due to slow response for users booking tickets, and the admin found it too time-consuming to manage the website.

• The existing ticket-booking system was very slow

• The map selection was not accurate

• Very difficult to select tickets based on geography

• No discount options available

• Not mobile-friendly

• One integrated solution for both Web and Mobile users

• Options to segregate Tickets based on Geographical area

• Advanced control panel to set discounts

• Each event has the option to set a Banner image

• Calendar option made available

• Sales quickly increased within the first three months, averaging $15 million monthly.

• By six months customer acquisition cost decreased by 50%.

• Direct Seats has maintained a trustworthy relationship with its customers who remain loyal and engaged.